Tuesday, March 31, 2020

Network Infrastructure Engineer, Planning and Deployment

A network infrastructure engineer is responsible for designing, implementing, and protecting an organization's network. The person conducts on-site surveys and audits to ensure that the organization's website has the appropriate specifications.

Network infrastructure involves the use of software and hardware resources in a network that facilitates communication throughout the organization's network, in addition to communications, connectivity, administration, and network operations. It provides the interface between users, applications, services and the Internet and more.

The various components of the network infrastructure include switching, routers, firewalls, servers, personnel, equipment, and infrastructure software.

Engineers must also ensure that their networks operate with minimal downtime. They must also ensure that their organizations follow network architecture policies and procedures.

Engineers need to find approaches to reduce operating costs and improve the increasing efficiency of their infrastructure and keep the organization's information secure. Above all, they must work flexible hours.

Job description of network infrastructure engineer

Engineers must provide technical assistance for the development of infrastructure systems and services. They define, control and monitor the installation and integration of hardware on the network, including routers, switches, servers, power systems and cables. Engineers also plan, design and implement networks.

Engineers must specify, test, and deploy new or improved servers, including software applications and services. They resolve server issues and decide to prioritize during outages and participate in detailed investigations to determine and resolve sources.

Technicians must support the existing LAN / WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure. They must ensure that the server's workflow and operating and maintenance practices work effectively and efficiently to help improve the performance, security system, and availability of dependent systems and ecosystems.

Network engineers are responsible for ensuring the data backup and recovery processes and practices. They must generate and maintain the technical documentation of the systems.

Engineers will also manage switching, routing, firewalls, LANs, WLANs, TCP / IP, VPN, and VoIP. They must ensure that only best practices are used to protect network security.

Engineers plan and implement data center networks for their organizations. They verify that they are at the top of the organization's network architecture standards. Engineers must plan solutions for very high speed network solutions. They develop project plans to determine resource requirements.

They coordinate with suppliers, managers, and individuals to ensure that your organization achieves its goals. They also manage project budgets.

Engineers must also ensure that the resources of their organization are used efficiently. They must update all site records accurately.

Engineers restructure and regulate scalable implementation processes and measures. They regularly provide reports and estimates on project budgets.

Monday, March 30, 2020

Purpose of a Phase I Site Assessment

A phase I site assessment, generally known as EES, or phase I, phase I, is conducted to discover the current and historical uses of a property as part of a commercial real estate transaction. The intent of the report is to assess whether current or historical uses of the property have had an impact on the soil or groundwater below the property and could pose a threat to the environment and / or human health. If these problems are discovered, this represents a possible liability to the lender and / or owner, as well as the value of the property. A Phase I SEA completed prior to the closing of a real estate transaction may be used to comply with CERCLA's (Comprehensive Environmental Response, Compensation and Environmental Responsibility) innocent landlord defense requirements under All Appropriate Investigations (AAI)

Phase I site evaluation reports can be written for all types of properties, including vacant lots, agriculture, residential, commercial, and multi-family industrial uses; however, all ESA Phase I reports have been completed to comply with ASTM E1527-13 (exceptions are made for properties comprising large and mostly undeveloped land, which are searchable in the standard ASTM E2247-16).

A Phase I SEA generally includes the following:

• A site visit to observe current and past conditions and the uses of the property and adjacent properties;
• Analysis of federal, state, tribal and local regulatory databases, including, but not limited to, underground storage tanks (UST), aboveground storage tanks (AST), known or suspected cases disposal, storage of hazardous substances and elimination of hazardous substances. waste, including petroleum products, and institutional and technical controls;
• A review of historical documents, such as historical aerial photographs, fire insurance cards (Sanborn cards), directories of historic cities and historical topographic maps;
• A review of the records of state and local agencies, including, but not limited to, state environmental agencies, construction services, fire departments and health services.
• Interviews with current and previous owners, operators and occupants, or other people familiar with the property.
• Interviews with the user of the report to obtain titles or court records of charges and environmental activities and limits of use (AUL); specialized knowledge or experience; real knowledge; commonly known or reasonably verifiable information; the reason for a significantly lower purchase price; and the reason for the preparation of phase I of the ESA. It is the responsibility of the User to provide this information in order to be able to defend the innocent owner.

The Environmental Professional (PE) evaluates this investigation to identify potential environmental risks to the property, such as current or historical operations known to or suspected of having used hazardous substances or petroleum products during on-site operations. Some very common uses are: dry cleaners, service stations, car and vehicle repair, printing and manufacturing. In addition to possible contamination of soil and groundwater, ASTM E1527-13 addresses the concerns associated with contamination of soil vapors and the risk that vapor migration poses a threat to tenants on and off site.

Although not part of ASTM requirements, ESA Phase I reports generally include a discussion of materials suspected of containing asbestos (ACM), potential lead-based paint (LBP), and fungal growth; as well as the potential of lead in drinking water and radon. Sampling for these non-ASTM concerns is beyond the scope of a standard Phase I SEA, but may be included on request.

ASTM E1527-13 provides guidelines for an ESA Phase I report to meet industry standards, but there are other factors to consider when requesting a report. Projects associated with Fannie Mae, Freddie Mac, the United States Department of Housing and Urban Development (HUD), and the Small Business Association (SBA) have their own reporting requirements. This also applies to other credit institutions.

Thursday, March 26, 2020

Important Features and Capabilities of It Help

While a well-managed chatbot can fundamentally change the way your technical support works, it still isn't a required resource today. If you buy the absolute baseline for technical support applications, you're really only looking for three features:

The ability to create and route a problematic ticket,
The possibility to modify and close the ticket, keeping a record of the closure and
The possibility of receiving inputs via several channels.
There may be a discussion about it, but today, it is just not enough, even for a small technical support operation that only serves internal users, to be able to receive problematic calls using a single channel. communication. At the very least, you're looking for a phone and an email and it's best to create a self-service portal. Many organizations also choose to give their users or customers the ability to submit tickets via social media.

The self-service portal is a particularly attractive resource because it can add value to the two basic technical support scenarios: internal IT technical support and external technical support for customer-oriented product support. Indeed, in all cases, a self-service portal offers many additional resources that can help other services, in addition to IT or product support.

In the case of IT technical support, a self-service portal allows IT departments to direct users to a central location where they can not only register a ticket, but also help each other with a knowledge base. Containing detailed instructions for solving common problems. problems like "How do I reset my password?" or "How do I access VPN?" But a self-service portal can also be used as a central point for everyday IT tasks, such as registering a new phone with the company's Mobile Device Management System (MDM) or a download library. IT approved applications.

The same goes for the customer service website. In this scenario, a self-service portal can provide both ticket registration and knowledge base, but it can also provide features like product registration, manual download of software updates and back-end hooks for CRM (Customer Relationship Management) and marketing automation systems that will automatically market related products and increase opportunities with the right customers.

This ability to integrate with other applications is another important feature which, while not required for successful technical support, is still a feature that most buyers should look for. As they operate at the crossroads of operations and user or customer interaction, call centers collect valuable data. What your users think about your computer operations may not seem important for all operations, but go a little further and you will find that technical support also knows how these people use their software to do business, where it breaks down and how it affects the organization. On the client side, it's the same. Technical support knows what customers buy the most and often why and what they like most, what they buy and what they like least. Additionally, a help desk can drag and say that the data is based on audience segment, geography and several other factors, depending on how problem ticket forms are created.

Read More - ITHelp

Tuesday, March 24, 2020

Additional benefits of outsourcing your help desk

Outsourcing your technical support services
When it comes to technology issues in your business, nothing is worse than not being able to find someone or waiting hours for an answer. We understand that this cannot work when we repair the device for you or your employees, that's why, thanks to a remote or on-site service, we work according to your schedule so that your system or device is operational and maintain your productivity without delay or interruption.

Our support services provide IT support designed to improve the productivity of you and your employees, minimizing and solving IT errors and problems quickly and on time. With Tech Guru as a partner in your IT support service, you will benefit from a wide range of benefits, including:

Support for each device and platform: Mac®, PC, Windows and Android / iOS tablets / smartphones
Calls answered by IT specialists, not customer service technicians
24/7 live phone support, 365 days a year
Rapid, remote and / or on-site diagnosis and repair.
Based in Minnesota
Response time after the hour: 60 minutes.

We also work to maintain your productivity by connecting directly with your technology providers, in the event of a problem (copiers, applications and other connections), in order to speed up resolution, which makes it less of a concern. .
Benefits of Outsourcing Technical Support Services
As we mentioned before, when it comes to technology issues in your business, nothing is worse than not being able to contact someone or waiting hours for an answer, especially that your business depends more than ever on technology. Outsourcing your organization's technical support services can reduce your burden in several ways.

When it comes to discussing the outsourcing of your company's technical support service, this is usually discussed financially; However, the wide variety of benefits of choosing to outsource your technical support function goes far beyond financial reasons, especially for those with a small existing IT department. One of the main benefits of outsourcing your IT helpdesk is to free up time for your overworked employees, allowing them to spend valuable time on strategic operations and develop income-generating ideas, rather than hours of fire fighting. Additional benefits of outsourcing the technical support function include:

Reduced costs
Simplified management
Higher earnings
Improved response times
Technical and industrial knowledge
Since the potential impact of an outsourced technical support function is so great, it is imperative to define and select the objectives correctly for the success of a company.

To learn more about how our third-party IT support services can help your business achieve its business goals and increase productivity, call 612-235-4895 or contact us. Do you need help developing a technology plan to take your business to the next level? Discover our IT strategy planning and consulting services.

Wednesday, March 18, 2020

What is a Help Desk and Its Importance for Your Organization

Technical support is a multi-dimensional resource, designed to help reduce downtime and make IT services available as long as possible. It focuses specifically on end-user functionality and is therefore responsible for the rapid resolution of immediate needs, incidents, and technical issues for end-users.
Any essential functional technical support must be able to provide technical assistance to get the end-user back to work. As part of best practices, technical support often uses special software to record, track, and manage problems raised. Besides, the tips included in the ITIL (Information Technology Infrastructure Library) methodology are used to achieve optimal performance.

Some of the features of a practical help desk are:

Ability to track all incoming incidents
Functions as a single point of contact (SPOC) for IT support
Provides essential problem management, contains problem escalation procedures, and supports specialized external groups for higher-level incidents
It focuses on the events and problems of end-users.
Collaborative and easy to use.
Maintains the database of all reported incidents and actions are taken
Ability to create monthly, semi-annual and annual reports on the number of problems, the response time, the time required to resolve the issue and the integration of these parameters in an SLA (Service Level Agreement)

Difference between the help desk and the service desk

The difference between a "help desk" and a "service desk" is more profound than that based on semantics and terminology. While the two terms were traditionally used interchangeably, in 2007, with the introduction of the International Library for Information Technology (ITIL) v3, the difference became more visible, and the use was stratified. While technical support looks at managing the overall process, it is part of the final process and focuses on the needs of end-users.

Following ITIL v3 best practices, technical support is one of the components of general service management and provides information to technical support through defined processes and software.

Read More – Help Desk Services

Tuesday, March 17, 2020

Role of Fiber Optic Cables in Networking

Fiber cables are one of the essential parts of the networking industry today. Fiber cables consist of one or more transparent optical fibers wrapped in a protective sheath and solid elements. Fiber optic cables are used to transmit data in light mode. The different types of fiber optic cables available are multimode duplex fiber optic cables, single-mode fiber optic cables, separate mode duplex fiber optic cables, and plastic fiber optic cables.

There are many manufacturers of fiber optic cables that manufacture a full range of single-mode, multimode, simplex, duplex, and multi-fiber cables. Several manufacturers offer low volume, fast twist, and high volume fiber cable mounting solutions.

Cables with complete fiber assembly, resistance elements, and sheath refer to fiber cables. These fiber optic cables come in different forms, depending on their use and location. It is crucial to identify the exact requirement for fiber cables, whether they are easy to install, splice or finish, etc.

This is necessary because, ultimately, you decide the cost of installing fiber cables.

Fiber cables are needed to protect the fibers from external risks. Therefore, before installing fiber cables, always evaluate the installation location of the fiber cables. The necessary fiber cables inside the house or building are not very exposed to dangerous conditions; therefore, a more straightforward form and not so durable fiber cables can be used for installation. However, if fiber cables are installed over longer distances and off-site, they must be robust. They should also be installed well underground to protect them not only from ground records, flooding but also from prairie dogs.

Fiber optic cables are also available in different types, depending on their usage patterns. Zip and simplex fiber cables refer to those used for work area connections. Single fiber cables are made of fiber, with shockproof, waterproof, and cutlery. A compressed cable is two cables with individual fibers connected by a thin strip.

However, fiber cables made up of several single wires are removable fiber cables. This type of fiber cable is durable, resistant, and more significant. They are also a bit expensive but are economical when the distances are not too long, and the number of fibers required is lower.

The small fiber cables needed for dry, riser, or plenum conduits are called fiber distribution cables that require a junction box that breaks or ends in a panel box. They contain several highly padded fibers, grouped under the same jacket.

Overhead fiber cables are good enough for outdoor installation, where shielded fiber cables are used for underground wires, where rodents are a problem. These fiber cables are shielded with metal between two sheaths to prevent rodents from altering the wiring connections.

Loose tube fiber cables are ideal for plant trunk applications to prevent fibers from wetting or leaking water. They can be buried directly in the ground but must be handled with care to avoid damage. Ribbon fiber cables have twelve or more fiber cables grouped, arranged in rows. They are also fiberglass cables filled with gel and useful for blocking water.

All fiber cable manufacturers make different fiber cables, but product documentation should be carefully studied to assess what type of fiber cable they specialize in.

Monday, March 16, 2020

Benefits of a Service Help Desk for Your Business

Managing a busy office can be a little overwhelming, especially if the business is booming. While it's a great feeling to move the business forward instead of going backward,
ITHelp may seem like you are walking all day to follow everything. Phones ring, emails pile up, Facebook comments wait, and customers need attention - all of these things start to increase when they aren't dealt with immediately. This is why it is so important to have an ITHelp department to facilitate the work in the office. The implementation of technical support will simplify your business and increase productivity. What are the advantages of an IT service center? Here are five of the many benefits that companies will discover.

Advantages of a technical assistance service:
Increased efficiency
Every business wants to operate like a well-oiled machine. In other words, they want to hum well and effortlessly with all of the components that do their part. If you continually have to deal with slow parts, breaks, or areas that start and stop, you will not do all the work necessary. A call center increases the efficiency of your operation. It serves as a central location for all of your customer service communications. A call center is a customer service center that allows incoming activities to enter a single location. For example, if a customer calls or visits a website portal, they will be directed to the same service center. If they send an email request or speak to a bot or agent, the information will be redirected to the same service Outsource Help Desk. A ticket is created in technical support, making all requests in one place. This makes the workflow more efficient for employees who do not need to collect and disperse tickets from multiple locations.

Transparent experience
Customers want a seamless experience when interacting with their businesses. Customer service is a number one priority for many customers. More than three-quarters of potential customers have given up on a sale due to a bad experience. It is essential to have a smooth and transparent customer service experience to keep customers. How is a seamless transaction? Customers face consistency, regardless of when or how they communicate with the company, the company's response is consistent across all platforms, and the company's response time is predictable, enabling ALS. Also, mobile device users have no trouble interacting with the site, placing an order with the company, or dealing with customer service agents. If customers contact a business by phone, laptop, or tablet, the experience should be the same. Or wherever they go, it doesn't matter either. When all of these factors work together, a perfect experience is created.

Higher productivity
When your employees can perform their tasks smoothly or smoothly, productivity increases. By implementing many of the automation features in a service center, employees make work faster and easier. Rather than sorting information to see which tickets are most important, technical support prioritizes them for you. Spend less time communicating with the team about the task by using the task management feature in technical support. You need to have a meeting or cancel a meeting, just check all the people who need to attend, select a meeting letter, adjust a little and click Send. It automatically adds it to everyone's calendar after accepting the meeting. You don't have to worry about missed appointments or follow-up to make sure people come to your meeting. Your dashboard displays all the information for you.

Solve the problem
If there is one thing that prevents a business from dealing with its problems smoothly. No one likes it when things go wrong. However, problems are inevitable. What matters is how they resolve and how quickly they resolve. How does IT tech support facilitate problem management? When incidents enter technical support, they are tracked and analyzed. If many fall into a specific area or category, this generates a red flag. At this point, a board member (department or senior manager) may decide to investigate further to see if there is a correlation between all incidents. In this case, a larger problem is solved. Problem management functions are integrated with technical support to facilitate this process. For example, the team working on the problem has the ability to mark each individual incident related to the problem, so that everyone understands what the root problem was. By documenting it with the system, you determine what to do in the event of future incidents.

Improved information library
A large information library will benefit your business, your customers and your employees. Problem information can be found in the Knowledge Base. This saves valuable time and effort for the team in the event of future problems. In addition, your knowledge base is also a wealth of online information for your clients. You can download articles, any information created and answers to common questions and publish them in the knowledge base. Continue adding to the database and / or updating as needed. Even create a portal of questions and answers for customers to ask questions and answer themselves. This saves precious time. In addition, a knowledge base can also be used internally for fellow citizens. Create a separate technical support area for the team to access to find information about their work. This can help new employees or implement new changes.

Friday, March 13, 2020

Reasons Why Business Need To Monitor Their Networks

Networks become more difficult. A network must provide a growing range of services, from ERP, CRM, and email to VoIP applications and web services, each with its peculiarities and requirements. Each new service introduced to the network competes for available resources with all other services, affecting the network's ability to support the business.

Meanwhile, the network itself is continually evolving. New locations are added, some of which may be in another country or on another continent. The equipment is updated and reconfigured. The new administration and security tools can influence service performance. Decisions about consolidation and reorganization of data centers also affect the network in different ways. All of this makes the system a highly dynamic environment, where even subtle changes can have a significant and unexpected impact on application performance and availability.

However, business users expect this complex environment to be as reliable as electricity, even if network budgets don't increase in proportion to these growing challenges. As a result, network administrators cannot simply over-provision the network infrastructure to ensure that each service has all the bandwidth it needs. Also, oversupply may not even solve the problem and guarantee the required level of performance.

This is why network administrators face many challenges, including:

1) Identify potential network performance issues early in the development lifecycle
Ideally, the impact of the network on a new application or service should be addressed early in the development process, when potential problems are much more comfortable and less costly to solve. Unfortunately, this is generally not the case. Issues related to the “network capacity” of an application are usually not discovered until after deployment has started in the production environment. At this point, it is often too late to make significant changes to the design of the application. The problem is, therefore, on the shoulders of the network team. This is why, in 2005, administrators of intelligent networks will focus on solving these problems at the root.

2) Validate new or modified applications and infrastructures before being deployed in production
As the network becomes more complex and essential to the day-to-day operations of the business, the risks to network performance associated with changing applications and infrastructure continue to increase. Some of the worst business disruptions that companies have experienced historically were not the result of an unexpected equipment failure. They were the unforeseen consequence of a planned change. Therefore, network teams should implement best change management practices in 2005 so that they do not have to put out fires that accidentally start.

3) Improved troubleshooting of intermittent/transient network problems
One of the most frustrating things for a network administrator is to manage an issue that continues to disappear before it can be adequately understood and resolved. However, as the company's tolerance for network outages continues to decrease, these intermittent issues will become a more significant management issue. This year, network management teams must develop more efficient methods to capture transient network conditions and discover the root causes of these problems.

4) Accelerated balance time for new and updated applications
When C-level leaders decide to invest in new applications and services, they want these investments to be quickly rewarded. That is why the slow and staggering production implementations of the past will no longer suffice. Instead, network teams need to deploy new applications across the enterprise quickly. This can only happen if caution and uncertainty about the actual behavior of these applications in the production environment are replaced by confidence and certainty in 2005.

5) Smarter planning and support for business growth.

Network administrators are always faced with change. They need to determine how increasing network usage will affect application performance. They must decide how best to design the network to support business expansion, reorganization, or mergers and acquisitions. However, they can only do so if they have an effective way to perform capacity planning tasks and assess a full range of simulation scenarios. These scenarios are also essential for the formulation of realistic emergency plans that can guarantee business continuity under various possible conditions.
In light of these challenges, it quickly becomes apparent that conventional production network management tools are no longer sufficient for today's network teams. These tools are excellent for monitoring the production network and detecting certain types of problems. Still, they do not allow network administrators to validate new technologies and applications before their deployment on the production network. They also force network administrators to resolve issues that should have been resolved during the design of the use.

Conventional tools are also not very useful for solving intermittent and transient network problems, as they do not provide a way to reconstruct and analyze these sporadic conditions. They also do not help to speed up the implementation of production, to facilitate the testing of hypothetical scenarios or to support the formulation of network emergency plans.

So what should an overworked and under-resourced network administrator do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, techniques, and troubleshooting strategies can be safely and thoroughly evaluated. Because they allow you to fully validate the network behavior of an application before it is deployed in the production environment, these technologies also enable network administrators to run deployments more quickly and smoothly. Additionally, modeling technologies are particularly capable of providing information on any number of simulation scenarios so that network administrators can plan plans for growth, business restructuring, and post-disaster recovery.

"Empirical" modeling solutions provide today's network management teams with particularly excellent business value due to their precision and ease of implementation. This precision and ease is achieved by running real applications on a model that uses the conditions captured in the production environment. The result is a clear understanding of the user experience long before deployment.

Read More - Network Monitoring

Thursday, March 12, 2020


If your company is like most, it has an IT department to Help Desk Outsourcing you solve these problems, in addition to monitoring network systems. Believe it or not, the efficiency of your IT department can significantly affect the productivity of your employees. It is becoming increasingly popular with companies of all sizes to outsource IT technical support services.

The efficiency of working with a managed service provider has several advantages for companies that decide to outsource these services.

Computers, software, and other hardware are essential to the daily operations of your office. Unfortunately, the IT team has reached the breaking point to meet network and hardware maintenance requirements, helping employees when needed.

Outsourcing IT technical support services to an external supplier can help you by pressing the Reset button in the daily operations of your IT department. Everything from the office to the printer support and network maintenance assistance can be outsourced, allowing IT to focus on applications important to their business.

Take a moment to think about all the little things your employees need to stay productive daily. Each employee in your company has a workstation with a PC (or laptop), an operating system, application software, access to a printer, an email account, and a network connection. Traditionally, IT has been responsible for maintaining these services for its employees.

Now imagine that your IT department is trying to deal with the problems in one of these areas for all the employees of the company. There are often only not enough hours in the day to resolve these issues quickly and effectively.

A third-party IT company can offer employees remote technical assistance; This will ease some of the burdens on your IT department. Third, IT companies can help fix operating system errors on workstations, reset passwords, set up email accounts for new employees, and even troubleshoot messaging, network connectivity, and access to the printer. Rather than waiting for someone to arrive at your workstation, employees receive this help faster with a simple phone call.

Here are some reasons why many companies have cited the choice of third-party IT technical support services:

Whether companies want to admit it or not, money is often the most crucial factor in decision-making processes. By outsourcing IT support services, your business can save money in the form of increased productivity for your employees and, most importantly, for your IT staff. Quality outsourced IT services provide technical support available to all your employees to troubleshoot and answer user questions. This keeps all of your employees productive because help is possible, and IT staff won't have to deviate from your priorities.

With outsourced technical support, not only will your employees respond faster when problems arise, but your local IT department will also become more flexible. When problems occur, your employees will be able to answer the phone and immediately contact a customer service professional (with staff from your managed service provider). This eliminates office wait times, especially when the IT department is overwhelmed with requests or has more pressing matters to focus on.

As for the on-site IT department, you can now respond more quickly to on-site problems that require attention. No longer involved in simple user problems, your IT professionals can react more rapidly to network connectivity problems and stay ahead of hardware and software updates.

Wednesday, March 11, 2020

What is an IT Service Desk –

The IT Help Desk Services center should be the main point of engagement between users and an IT organization. According to ITIL, the call center is the only point of contact (SPOC) between the service provider (IT) and the users of daily activities. A typical service center handles incidents (service interruptions) and service requests (routine service tasks), as well as user communications for items such as outages and planned service changes. A call center is usually large and is designed to provide the user with a single location to meet all of their IT needs. This makes the service desk a key role in facilitating the integration of business processes with the technological ecosystem and a broader service management infrastructure.

What is the serving table?
Service desk x Technical support
Social advantages
Best practices
Service center software

Where do IT services come from?
The IT support function was born in the late 1980s as an assistive capacity for solving IT problems. It was a highly technical function focused on technology and not on end-users. Early IT support services lacked the concept of SLAs or time-based goals for problem-solving. It wasn't until ITIL came on the scene in the 1990s, capturing best practices in IT service management, that the concept of a user-centric IT service center began to emerge. The service center was considered an essential part of "IT management as a service."

In the mid-1990s, research by Iain Middleton of Robert Gordon University revealed that the value came not only from a reactive response to user problems but also from the unique position of technical support to communicate daily. . with many customers or employees The information obtained on technical issues, user preferences and what satisfies users can be invaluable in planning and developing IT services.

With the release of ITIL v2 in 2001, the role of Service Desk and its role in incident and request management has become an essential component of IT service operations in many organizations. Over the decade, globalization and increasing pressures to reduce IT operating costs have led many organizations to centralize the functions of the IT Service Service with many attractive external support partners for their staff. Outsourced Help Desk of IT service center functions has led to greater standardization of processes and growth in the ticketing market for technical support.

Modern technological trends, including cloud services, the widespread use of third-party components in the IT ecosystem, and advances in discovery and monitoring capabilities have led to the integration of stand-alone ticketing assistance systems in platforms -forms. More complete items that serve as an operations center, not only for IT support but for the entire IT function. As businesses seek to modernize and move forward with digital transformation initiatives, the IT service center is evolving again to focus more on business, with greater awareness of data and processes of the market, becoming in many cases an integral part of business operations.

Thursday, March 5, 2020

What is New 10 essential marketing trends for 2020

My name is kabeer singh. I am Technical Content Writer with 5+ years experience. A Computer Science graduate with expertise knowledge in computer’s software & hardware. A marketing enthusiast who seeks to learn about trending technologies in IT industry and implement the same.

Overview on Multi-Server and Multi-Site Deployments

The PaperCut NG / MF solution was designed with distribution in mind. The answer is built using the service-oriented architecture, which allows its components to be installed on different machines with different operating systems. This allows PaperCut NG / MF to be installed in a variety of configurations, adapting to your network design, since no two sites are the same. 

The simplest and most common installation is to install PaperCut NG / MF on a website's print server (where the site only has one). For a small school or organization, the implementation need not be more complicated than that. It is a single application Network Server Deployment, a single print server implementation, and suitable for most deployments.

A few more complex implementation examples exist below, to show what is possible. You can extend or merge some of these concepts to suit your network and create the ideal PaperCut NG / MF implementation.

PaperCut NG / MF operates one layer above network printing services. For this reason, design your solution to provide your printing services first, and then integrate the PaperCut NG / MF application into your network. That is, if you want a site-specific print server to stop large jobs that cross-network links, do so. You can also use clustering to provide a high delay for printing services.

PaperCut site server

The PaperCut site server can complete all solution projects in the next section.

The PaperCut website Server Deployment offers the customer the risk of downpours that access to print resources will not be interrupted by unexpected network interruptions. The PaperCut site server implementation ensures that the essential services of the central PaperCut server are supported locally in the event of a disaster. Site servers are easy to install and hide the complexity of database replication to administrators.

Although initially designed for use in multi-site solutions, it is not the only use of the site server. Think of the site server as a proxy for the application server, which can also perform a set of application server tasks with the last known data set during an interruption.

Examples of implementation

Scenario A: single site, multiple print servers
It is quite common for websites to have multiple print servers, even if they are clients in one physical location.

IOS Printing: Implement supported printing from iOS devices using a Mac server to complement a Windows print server.

Administrator/curriculum: Several schools separate printing in the School Administration section from a page by general staff/students.

Bundling: Each node of a clustered resource is installed as a print server.

Each of the print servers in this scenario must be installed and configured to communicate with the application server. For more information, see Configuring secondary print servers and locally connected printers.

PaperCut Site Server can add benefits to this deployment scenario if the application server is deployed in the private cloud. The site server would provide a local level of redundancy in the event of a connection failure to cloud resources. One of the print servers could play this role, in addition to hosting the print provider PaperCut.

Scenario B: multiple sites, a single server

Not all multi-site installations depend on a print server at each location. This may be since the sites are small and do not guarantee resources or because they are large enough and have resources centralized in a data center or the private cloud.
In both cases, if all printing is centralized through a single application server and a single print server installation, the installation will be the same as if it were a unique website with a single server...
The PaperCut site server could add benefits to this implementation if each site wanted to guarantee support for the primary commercial services that use the MFD and the printed version during a network interruption between a website and the application server.