Digital
security and high availability technology infrastructure are essential to
prevent system failures from compromising the day to day business of
corporations. That's why, to meet the new digital realities, companies are
considering applying critical IT services, such as the Network Operations
Center (NOC).
After all, the
productive processes in corporate environments have changed. Piles of paper
have been replaced by archived documents in the cloud with application access.
And the most important asset of organizations, information, is no longer locked
under bars and padlocks - today data is protected by software.
But how do you
manage all of this organically in an increasingly connected and globalized
world, where a single drop on the internet can endanger a company's entire
operations?
The immediate
answer that comes to mind for most business managers is to have IT
professionals on hand 24/7 to check the network environment and take action in
the event of a service disruption. But the question is, what is the cost for
this operation? This is where NOC makes a difference. With the service, a
company's IT network is monitored without having to mobilize internal staff.
Generally
contracted on demand and according to the needs of each client, NOC brings
together a set of tools and processes to monitor and prevent network incidents.
Once configured across the entire technology infrastructure, such as desktops
and servers, the service generates detailed activity reports and can predict
failures, know when updates need to be made, and manage network security
against cyber attacks.
In addition,
the entire process is managed by teams of highly skilled professionals who work
at up to three different service levels and solve everything from basic to
critical issues such as disruption to network availability. When a fault is not
resolved at the first level, for example, NOC triggers the other two until the
problem is remedied, and can even send an on-site professional if necessary.
Service teams
can also be staffed by bilingual and even trilingual professionals, answering
calls in any country and time zone. That is, everything will depend on the demand of each operation and the contracted specificities, as the NOC adapts to
the profile of any company.
But the NOC
still goes beyond, far beyond incident prevention.
Through this application, it
is possible to collect data on network capacity utilization and suggest scaling
to prevent system disruption. It also contributes to the management of the
equipment's life cycle by informing each year, through inventories, if it is
necessary to replace them or if the manufacturer's support has already expired,
for example.
Given these
capabilities, NOC has become a strategic, value-added IT service that keeps
operations active year-round, regardless of company size or number of branches
offices and interconnected systems in different countries.
Still, could
network monitoring not be done by in-house professionals? The answer depends.
The point, however, is that in addition to impacting on the company's priority
activities, this demand requires knowledge of monitoring tools, data
interpretation, rapid action in the event of critical downtime, and exclusive
dedication.
this article
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