What is NOC: A network operations center, or NOC
(pronounced "knock"), is a centralized location where IT technicians
directly support the efforts of remote management and monitoring software
(RMM). NOC equipment is widely used in the managed IT services space and is an
excellent service delivery engine for many managed service providers (MSPs).
These technical
teams closely monitor the endpoints they control and manage, resolve problems,
whether they occur or not, and take precautionary measures to ensure that many issues
do not happen. The NOC teams are also heavily involved in high-level security
actions and disaster recovery and support (BDR) efforts, ensuring 24x7x365
availability for MSP customers.
NOC Engineer –
Being a network
operations center engineer or NocEngineer means that they are experts in managing and monitoring a network
from any centralized location. A technical team from the NOC is made up of
qualified IT and NOC engineers. They examine the IT environment and ensure that
the availability and connectivity of IT systems are uninterrupted 24/7.
Responsibilities Of The NOC Engineer –
NOC engineers
solve all server, network, and telecommunications issues through constant
troubleshooting and monitoring. The skills required for a NOC or Network Operations Center include
network support, network administration and administration, switching and
routing, and Linux. Their responsibilities are extensive and need highly
qualified people.
Primary Responsibilities Of The NOC
Engineer –
The work of the
NOCs bears significant responsibility since they are responsible for the strict
supervision of the various networks and systems. They must maintain the
availability of all computer systems. These NOC engineers continuously monitor
network errors, malware, and all security-related issues. Your decisions must
be made quickly, which requires a knowledgeable NOC engineer to maintain
organizational efficiency and an optimal network.
Troubleshooting And Resolution: Being a NOC engineer means that you
are responsible for solving all problems related to your IT services. The NOC
engineer uses standard procedures to address the issues and solve network
problems. They always work with other IT teams, customers, and suppliers to
improve route performance.
Climbing And Alarm Management: the primary function of the NOC
engineer is to solve all technical and quality problems. In some cases, the issues
are too complex to solve quickly. This is where the NOC engineer should seek
the assistance of senior management. They must maintain simultaneous
communication with suppliers and staff to ensure they are up to date on any
problem.
Customer Interaction: Being a NOC engineer means that you
must interact with customers regularly. Besides, they must treat clients with
diplomacy and courtesy. Although the role of the NOC engineer varies slightly
depending on the situation, you must manage the technical and non-technical
requirements of the client.
Documentation And Reports: the NOC engineer provides network
assistance by working closely with suppliers and customers. The NOC engineer
must ensure that his knowledge base is up to date and accurate, and all
technical problems should be tracked and documented in a detailed format. Many
NOC teams use a ticket system to allow them to update details of the issues
resolved per minute.
Additional capabilities of the NOC
engineer
Email hosting
services
Voice and video
data management.
Documentation
and reports.
Data warehouse
management
Power Failure
Monitoring
Manage system
backups
Vendor Ticket
Management
Monitoring of
common threats, DOS attacks, and viruses
Hardware
configuration that includes firewalls and routers
Network
analysis and routine troubleshooting.
Maintain the
stability of the core network
Rotate on-call
24 hours a day, seven days a week if necessary
Identification
and prevention of possible network problems.
Make
recommendations to improve organizational and network productivity.
