Thursday, October 3, 2019

NOC: What is it and what is it for?


Digital security and high availability technology infrastructure are essential to prevent system failures from compromising the day to day business of corporations. That's why, to meet the new digital realities, companies are considering applying critical IT services, such as the Network Operations Center (NOC).

After all, the productive processes in corporate environments have changed. Piles of paper have been replaced by archived documents in the cloud with application access. And the most important asset of organizations, information, is no longer locked under bars and padlocks - today data is protected by software.

But how do you manage all of this organically in an increasingly connected and globalized world, where a single drop on the internet can endanger a company's entire operations?



The immediate answer that comes to mind for most business managers is to have IT professionals on hand 24/7 to check the network environment and take action in the event of a service disruption. But the question is, what is the cost for this operation? This is where NOC makes a difference. With the service, a company's IT network is monitored without having to mobilize internal staff.

Generally contracted on demand and according to the needs of each client, NOC brings together a set of tools and processes to monitor and prevent network incidents. Once configured across the entire technology infrastructure, such as desktops and servers, the service generates detailed activity reports and can predict failures, know when updates need to be made, and manage network security against cyber attacks.

In addition, the entire process is managed by teams of highly skilled professionals who work at up to three different service levels and solve everything from basic to critical issues such as disruption to network availability. When a fault is not resolved at the first level, for example, NOC triggers the other two until the problem is remedied, and can even send an on-site professional if necessary.

Service teams can also be staffed by bilingual and even trilingual professionals, answering calls in any country and time zone. That is, everything will depend on the demand of each operation and the contracted specificities, as the NOC adapts to the profile of any company.
But the NOC still goes beyond, far beyond incident prevention.

Through this application, it is possible to collect data on network capacity utilization and suggest scaling to prevent system disruption. It also contributes to the management of the equipment's life cycle by informing each year, through inventories, if it is necessary to replace them or if the manufacturer's support has already expired, for example.

Given these capabilities, NOC has become a strategic, value-added IT service that keeps operations active year-round, regardless of company size or number of branches offices and interconnected systems in different countries.

Still, could network monitoring not be done by in-house professionals? The answer depends. The point, however, is that in addition to impacting on the company's priority activities, this demand requires knowledge of monitoring tools, data interpretation, rapid action in the event of critical downtime, and exclusive dedication.

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