What is the Network Operation Center (NOC)

What Is A Noc A network operations center (NOC) is a centralized location where IT teams can continuously monitor the performance and status of a network. NOC serves as the first line of defense against network interruptions and interruptions.

With NOC (pronounced "knock"), Services Operations and organizations gain full visibility of their network so that they can detect anomalies and take measures to prevent problems or resolve them quickly as they arise. NOC monitors infrastructure and equipment (from cabling to servers), wireless systems, databases, firewalls, various related network devices (including IoT devices and smartphones), telecommunications, dashboards, and reports. Its management services also include monitoring of customer service calls and technical support ticket systems, as well as integration with customer network tools, so NOC plays a vital role in ensuring positive customer experience.

NOCs can be built internally and located on the site, usually in the data center, or the function can be outsourced to an external company that specializes in monitoring and administration of networks and infrastructure. Whatever the design, the NOC Support team is responsible for identifying problems and making quick decisions on how to solve them.

What is the purpose of a NOC

Put, the goal of any NOC is to maintain optimal network performance and availability and to ensure continued availability. The NOC manages several essential activities, in particular:

Monitor the network for issues that require special attention, including those from external sources.

Administration of servers, networks, and devices, including software installation, updates, troubleshooting, and distribution across all devices.

Response to incidents, including management of power outages and communication line problems.

Security, including surveillance, threat analysis, and deployment of tools, as well as security operations.

Backup and storage; disaster recovery

Management of e-mails, voice, and video data.

Patch management

Management of intrusion prevention systems and firewalls and antivirus support.

ACTION Policy

Service improvement by collecting user comments and recommendations.

Service level monitoring contract.

Management of suppliers, freelancers and entrepreneurs.

Network management and performance monitoring have never been so challenging to manage. Today's organizations face increasingly complex networks: they have offices around the world, employees at home and an increasing number of devices to manage and monitor.

User volume, site traffic, and malware can affect network performance; Therefore, the risk of problems can come from almost anywhere. Even seemingly minor issues can lead to downtime, which can affect productivity and its ability to meet customer needs.

What are the critical roles in the NOC

Within the NOC, you will find a team of technicians: engineers, analysts, or operators of the NOC and probably several team leaders or shift supervisors. NOC staff need specific skills to monitor, maintain and resolve network performance issues quickly. This level of knowledge is often beyond the reach of unqualified IT professionals. NOC technicians often have significant work experience, particularly in monitoring and network tools. Many also have advanced certifications in the field.

Since a large team focused only on network performance is not possible for many small organizations, external service providers also offer Noc Services as an alternative to internal NOCs.